Contact Us

Self-Service Options

Have a question? See our FAQs for answers to our most common questions.

Have a simple request?
Login to send us a secure message on 

  • Request title, payment, and account information
  • Request a 6-month lease extension
  • Request purchase/payoff information
  • Submit repair receipts
  • Submit Odometer Statement (lease only)

For additional resources, including forms and more, visit

For automated phone options, such as make a payment, payment amount/due date, and payoff, please call the numbers provided below.

Additional options for lease customers

Need to schedule a pre-inspection or view your condition report?

Login to using your VIN and Account Number.

Already returned your vehicle?

Complete the Lease Turn-in form so we can close your account.

Need financing for your lease purchase?

Complete your application at

Customer Service

Loan Customer Service

Lease Customer Service

Lease-End Department

(We accept Operator Relay calls)

Make A Payment

New customer? Register at with your auto account number and SSN/Tax ID

  • Download Chase Mobile® app1

  • Text “IPHONE” to 24273

    Text “ANDROID” to 24273

  • Login to your personalized website (use your username and password)
  • Login to
  • Send check by mail:
  • Loan Payments

    Subaru Motors Finance
    PO Box 78232
    Phoenix, AZ 85062-8232

    Lease Payments

    Subaru Motors Finance
    PO Box 78058
    Phoenix, AZ 85062-8058

    Overnight Payments

    Subaru Motors Finance
    1820 E Sky Harbor Circle S
    Suite 150
    Phoenix, AZ 85034-4875

Payoff Mailing Addresses

Standard Payoff Addresses    Certified Payoff Addresses

Personal check

Cashier's check or money order

Lease Standard: Certified:

Subaru Motors Finance
PO Box 901069
Fort Worth, TX

Subaru Motors Finance
PO Box 901023
Fort Worth, TX

Loan Standard: Overnight Certified:

Subaru Motors Finance
PO Box 901078
Fort Worth, TX

Subaru Motors Finance
14800 Frye Road
Payment Services
Mail Code TX1-0016
Fort Worth, TX 76155-2732

Overnight Standard:  

Subaru Motors Finance
14800 Frye Road
Payment Services
Mail Code TX1-1300
Fort Worth, TX 76155-2732


1Chase Mobile® app is available for select mobile devices. Enroll in Chase OnlineSM and download the Chase Mobile® app. There is no charge from Chase, but message and data rates may apply.